Shipping Costs and Delivery
In short: We deliver packages weighing less than 40 kg within Germany free of charge for orders of 75 € or more; for orders below that amount, the shipping cost is 6.90 €. Shipments via a freight carrier cost 55.00 € or 89.00 €, depending on weight; shipments on pallets weighing 120 kg or more cost 139.00 €, even for high-value orders; the freight carrier will arrange a delivery date with you in advance. We always ship solar panels via a freight carrier. We ship oversized items, such as mounting rails longer than 2 m, as a separate shipment for an additional 89.00 €. Pickup in Karlsruhe is free of charge. If there is any damage during transport, please note it on the delivery receipt upon delivery, take a photo of the pallet, and report it to us along with your order number and the photos.
Contents
We ship to Germany, Austria, and Luxembourg. This page lists the shipping costs for deliveries to Germany; for Austria and Luxembourg, please refer to the “Shipping Costs” pages on the Austrian and Luxembourg websites (actec.eu/at/versandkosten, actec.eu/lu/versandkosten). Shipping costs are based on the total weight of your order. All prices include the applicable value-added tax.
| Weight of the shipment | Shipping Costs | Typical case |
|---|---|---|
| Under 40 kg | 6.90 €; free shipping on orders of 75 € or more | Parcel shipping |
| 40 to under 55 kg | 55.00 € | Freight shipping |
| 55 to under 120 kg | 89.00 € | Freight shipping |
| 120 kg and up | 139.00 € | Pallet shipping |
We always calculate freight and pallet shipping costs according to this table, regardless of the order value. Solar panels and battery storage systems weighing over 30 kg are always shipped via freight carrier and cost at least 55.00 €.
Free shipping
- Package shipments under 40 kg for orders of 75 € or more
- Split and multi-split air conditioner sets with an order value of 75 € or more, provided no single item in the order weighs more than 40 kg and the total order weight does not exceed 160 kg; in such cases, we ship them as individual packages. Whether this applies to a particular set is indicated on its product page. Sets containing a heavier unit are shipped via freight carrier according to the table
- A battery storage unit purchased individually, regardless of the order value, provided the shipment weighs no more than 30 kg and does not contain any solar panels. We ship heavier battery storage orders via a freight carrier according to the table. Sets consisting of an inverter and a battery storage unit, as well as battery storage sets, do not count as a single battery storage unit: The weight-based shipping rates apply to them, and they are only eligible for free shipping according to the other rules in this list
Solar panels and oversized items are never eligible for free shipping; if your order contains solar panels, the weight-based shipping scale applies to the entire shipment. Solar panels are always shipped via a freight carrier.
Oversized items
Mounting rails and other parts longer than 2 m do not fit in a package. We always ship them as a separate shipment—never together with solar panels or battery storage—and charge an additional 89.00 € for this. The rules above apply to the rest of your order; if it qualifies for free shipping, it remains so. Both amounts are displayed in the shopping cart before you place your order.
Pickup
Pickup is free of charge: Wikingerstraße 10, 76189 Karlsruhe, Monday through Friday from 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m. Please do not pick up your order until we have confirmed that it is ready for pickup. For more information on pickup, visit the Pickup and Karlsruhe Location page.
Delivery Time
Please refer to the respective product page for delivery times. For shipments via a freight carrier, we’ll schedule a delivery time with you before delivery.
Shipping Damage: What to Do?
Please inspect your shipment upon delivery. For shipments via a freight carrier, specifically note any visible damage on the delivery slip before signing, and take a photo of the pallet before opening it. Report the damage to us with your order number and photos using the “Report a Claim” form or by emailing [email protected]; please report hidden damage within seven days of delivery. Your statutory rights remain unaffected. All steps are outlined in the FAQs.