Il Suo contatto con ACTEC

Did something arrive damaged, is something missing, or does a device not work? Write to us at [email protected] with the subject “Complaint” and your order number. ACTEC as the seller is your contact for defects, even if the manufacturer also gives a guarantee.

Open the complaint form (with photo upload)

So that we can handle it without asking back, please send along:

• the order number (in the order confirmation and on the invoice)
• a short description of what is wrong
• photos: for transport damage the packaging from the outside, the shipping label and the damage; for defects the type plate with the serial number and, if shown, the error display
• for freight deliveries the delivery note or consignment note with your remark

You will get an answer within one working day. Please do not send anything back before we have agreed the return with you.