Votre contact chez ACTEC
Vous avez une question sur un produit déjà livré ? Notre support germanophone se fera un plaisir de vous aider.
E-Mail
[email protected]
We answer e-mails and messages from the form within one working day. If it is urgent, please call us.
Report a complaint
Did something arrive damaged, is something missing, or does a device not work? Write to us at [email protected] with the subject “Complaint” and your order number. ACTEC as the seller is your contact for defects, even if the manufacturer also gives a guarantee.
Open the complaint form (with photo upload)
So that we can handle it without asking back, please send along:
- the order number (in the order confirmation and on the invoice)
- a short description of what is wrong
- photos: for transport damage the packaging from the outside, the shipping label and the damage; for defects the type plate with the serial number and, if shown, the error display
- for freight deliveries the delivery note or consignment note with your remark
You will get an answer within one working day. Please do not send anything back before we have agreed the return with you.
Adresse
ACTEC
Wikingerstraße 10
76189 Karlsruhe
Allemagne
Wikingerstraße 10
76189 Karlsruhe
Allemagne
Retrait sur place
Le retrait est possible à la même adresse dès que votre commande est prête : du lundi au vendredi de 09h00 à 12h00 et de 13h00 à 17h00. Merci d’attendre notre confirmation que la commande est prête avant de venir.
Mentions légales et protection des données
Questions juridiques et rétractation
[email protected]
Demandes relatives à la protection des données et droits des personnes concernées
[email protected]